Enabling Camera and Microphone Permissions

Modified on Wed, 8 Jan at 6:38 PM

If you're having trouble using your Camera or Microphone when answering video questions, please follow the instructions below to ensure it's working:

Chrome on Desktop

Step 1	Click on the lock icon in the address bar at the top of the page.
Step 2	Go down to the labels marked 'Camera' and 'Microphone' and make sure they are set to 'Allow'. Reload the page for the changes to take effect.

Firefox on Desktop

Step 1	Click on the info icon in the address bar at the top of the page.
Step 2	Go down to Permissions and ensure that 'Use the Microphone' and 'Use the Camera' are set to 'Allowed'. If they're 'Blocked', removed them from Permissions and reload the page.

Safari on Desktop

Step 1	Go the menu bar and click on 'Safari' > 'Preferences'.
Step 2	Go to 'Websites' and click on 'Camera'. Find 'live.vieple.com' in the list and ensure it's set to 'Allow'
Step 3	Go to 'Microphone', look for 'live.vieple.com' in the list and ensure it's set to 'Allow'.
Step 4	Close the Preferences window and reload the page.

Edge on Desktop

Step 1	Click on the lock icon in the address bar at the top of the page.
Step 2	Go down to 'Website permissions' and ensure that the 'Microphone' and 'Webcam' are set to 'On'. Reload the page for the changes to take effect.

Chrome on Android

Step 1	Click on the menu icon in the top right corner. Scroll-down and select 'Settings'.
Step 2	Scroll down and select 'Site Settings'.
Step 3	Tap on 'Camera'.
Step 4	Ensure that 'live.vieple.com' is in the 'Allowed' list. If it is in 'Blocked' then tap on it.
Step 5	Set the Camera and Microphone access to 'Allow' (If you cannot see the option for Camera or Microphone then you should be fine).
Step 6	Do the same for Microphone, making sure 'live.vieple.com' is in the 'Allowed' list and follow the previous instructions if it isn't.

Safari on iOS

Step 1	Go to the Settings app on your iPhone or iPad.
Step 2	Head to 'Battery' in the settings app and turn 'Power Saver Mode' to 'Off'
Step 3	Open the Safari app and go to live.vieple.com
Step 4	Tap on the AA icon in the top-left corner and click on Website Settings
Step 5	Change Camera and Microphone to Allow

Chrome on iOS

Step 1	Go to the Settings app on your iPhone or iPad.
Step 2	Head to 'Battery' in the settings app and turn 'Power Saver Mode' to 'Off'
Step 3	Find the 'Chrome' app
Step 4	Make sure the 'Microphone' and 'Camera' are enabled

If you are still having technical issues with your camera or microphone, please submit a support request by clicking on the "Submit a request" link at the end of this article. If you are able to, please include a screenshot of your full screen as this will help us assist you better.